Return & Exchanges

 

 

Returns & Exchanges Policy

At Celebuton Hair, we maintain a very high level of quality assurance. Every order goes through a rigorous inspection process in India and is professionally packaged to ensure you receive the best quality product possible.

Because our 100% Raw Indian and Virgin hair is sourced from separate donors, slight variations in color (natural 1b to 2) and texture are normal and a testament to the hair's natural origin.

1. Final Sale & Refund Policy

Due to the nature of our products and federal health regulations, all sales are final.

  • No Refunds: We do not offer cash or credit card refunds for processed and shipped orders.

  • Store Credit: We only offer store credit for items returned in their original, sellable condition.

  • Pre-Orders: There are absolutely no refunds or cancellations on pre-ordered items.

  • Identity Verification & Anti-Fraud Protocol

    To protect our customers and the integrity of our brand, we employ a rigorous verification process:

    • Billing & Shipping Match: For security purposes, the billing address must match the shipping address. If they do not match, the order may be cancelled and refunded immediately.

    • ID Verification: Celebuton Hair reserves the right to request a photo ID or additional verification for high-value orders to ensure the cardholder is the person placing the order.

    • Phone Requirement: A valid telephone number is required for all orders to assist with delivery and verification.

    Zero-Tolerance for Fraudulent Chargebacks

    By placing an order with Celebuton Hair, you acknowledge and agree to the following:

    • Authorization Agreement: You certify that you are the authorized user of the credit card used and that you have initiated this transaction.

    • Tracking as Proof of Delivery: All orders are shipped with comprehensive tracking. In the event of a "Product Not Received" claim, the carrier's "Delivered" status will serve as conclusive proof that the order was fulfilled.

    • Legal Action & Reporting: We have a zero-tolerance policy for "friendly fraud." If a customer files a fraudulent chargeback (claiming they didn't receive an item that tracking shows as delivered, or claiming a transaction was unauthorized when it was not), we will:

      1. Provide all verification data (IP address, matching billing/shipping, and tracking) to the bank.

      2. Report the incident to the Internet Crime Complaint Center (IC3).

      3. Permanently blacklist the customer from future purchases.

2. Eligibility for Exchanges

To be eligible for an exchange or store credit, the following conditions must be met:

  • Original Condition: The hair must be in the exact condition it was received—unaltered, unworn, and in its original packaging.

  • Hygiene Standards: If the hair has been shampooed, conditioned, colored, cut, or chemically treated, it is no longer eligible for return or exchange.

  • Timeline: You must contact us and initiate the return process within 7 days of delivery.

3. How to Initiate an Exchange

If you receive your order and wish to make a change, please follow these steps:

  1. Email Us: Contact info@celebutonhair.com with your order number and details of the exchange.

  2. Form Completion: Fill out the product exchange form provided by our team.

  3. Ship the Item: Return the item in its original packaging to:

    Celebuton Hair

    1206 B Reisterstown Rd

    Pikesville, MD 21208

4. Shipping & Costs

  • Responsibility: The customer is responsible for all return shipping costs.

  • Insurance: We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for carrier issues.

  • Original Shipping: Original shipping fees are non-refundable.

5. Product Availability & Substitutions

If a product is out of stock or unavailable after you place an order, we will contact you immediately. You may choose to:

  • Receive a substitution of equal value.

  • Terminate the sale for a full refund to your original payment method (this only applies to out-of-stock items that we cannot fulfill).

6. Policy Changes

Celebuton Hair reserves the right to make changes to prices, policies, and procedures at our discretion. Please check our FAQ page periodically for updates.